The Utility Billing Division is responsible for maintaining the Utility Billing system for water, waste-water, sanitation, and recycling services. The City maintains over 12,000 active accounts, which are billed on a monthly basis. The City contracts with Republic Services for collection of garbage and recycling, and provides consolidated billing for these services with the customer's water and waste-water bills.

Water, Sewer and Recycling Rates

Storm Drainage Utility

Water Conservation

Fidelity Express

The City of Hurst has partnered with Fidelity Express allowing our utility billing customers to pay their bills at any participating retail location via cash, check or money order.  These retail stores will not have access to your account information, so be sure to bring your water bill invoice when paying.  Payments made at these locations are not posted to customers’ accounts until the next business day.  So, if your water is scheduled to be turned off or is already off, it is advisable that you call the City of Hurst at 817-788-7040 to discuss the options available to you.

Click to find a participating location

For more information, contact the City of Hurst Utility Billing office at 817-788-7040.

Residential and Commercial Deposit Ordinance- Sec. 26-19. - Security deposit.

Watering Schedules and Conservation Information

City of Hurst Utility Billing Department
1505 Precinct Line Rd Hurst, TX  76054
817-788-7040
wateroffice@hursttx.gov

For questions or to report problems with Water, Sewer and Drainage please contact the following:

The Help for Texans program, administered by the Texas Department of Housing and Community Affairs (TDHCA), connects residents with local organizations that offer support for rent, utility bills, home repairs, and other housing needs. While TDHCA does not provide direct assistance to individuals, this tool helps you find nearby providers who may be able to help.

🔗 Visit Help for Texans to search for services in your area.

Water Leak Detection

An unusually high utility bill could be the result of a leak. Leaks are not always visible and may be difficult to identify. Review the Water Leak Detection document for determining if you have a leak.

The City of Hurst partners with the National League of Cities (NLC) Service Line Warranty Program, administered by Service Line Warranties of America (SLWA), to offer residents an optional warranty program for water and sewer service lines.

Many homeowners are unaware that repairs to the water and sewer lines on their property — from the home to the point of utility responsibility — are the homeowner’s responsibility. Breaks, leaks, and blockages on these private service lines can be costly and are not typically covered by standard homeowners insurance.

Through the NLC‑endorsed program, Hurst residents may choose to purchase warranty coverage that helps protect against unexpected repair costs for:

• Exterior water service lines
• Exterior sewer/septic service lines

Participation is completely voluntary, and choosing to enroll does not affect your utility service in any way.

For plan details, pricing, or enrollment, visit www.SLWofA.com or contact SLWA directly. The City of Hurst does not administer the program or receive customer information related to enrollment.

Atmos Energy Natural Gas

To start or transfer natural gas service, call the Atmos Energy Customer Contact Center at 888-286-6700, Monday - Friday, 7 am to 6 pm. For more information, visit Atmos Energy's website. Call 811 at least three days before digging, it's the law.

Power To Choose Electricity Providers

Visit the PowerToChoose.org to compare offers and choose the electric plan that’s right for you. Brought to you by the Public Utility Commission of Texas.