Dispatch FAQs

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1.  What is the Hurst Police Department's non-emergency phone number for dispatch?

The non-emergency number is 817.788.7180.  All other numbers for the police department can be found here.

2.  What is the difference between calling 911 and the non-emergency number?

911 should only be called in an emergency.  An emergency is any situation that requires immediate assistance from the police, fire department or ambulance. Examples include:

  • A fire
  • A crime, especially if in progress
  • A car accident, especially if someone is injured
  • A medical emergency, such as someone who is unconscious, gasping for air or not breathing, experiencing an allergic reaction, having chest pain, having uncontrollable bleeding, or any other symptoms that require immediate medical attention

3.  Is there any way to report a crime other than calling 911 or the non-emergency number?

The Hurst Police Department has an on-line crime reporting form for reporting certain types of crime.

4.  If I am placed on hold by dispatch, should I hang up and call back?

Hurst dispatchers take every call for service very seriously and are trained to place calls in priority order.  Before placing a call on hold, the dispatcher will ask if you can hold.  Although it is rare to be placed on hold for several minutes, hanging up and calling back will only elongate the process. 

5.  What information do I need to provide dispatch when I call 911 from a cell phone?

Location, location, location is the key when calling 911 from a cell phone.  Dispatch is unable to pinpoint your exact location when you call 911 from a cell phone.  If you are not sure of the address of the house you are in, look around for mail.  If you are not sure what the street is, look for a landmark.  Please help us help you!! 

6.  Can I call dispatch to see if there is a warrant out for my arrest?

Dispatchers are unable to give this information out over the phone.  Please come to the Hurst Police Department with a picture identification and we can check for you.  You can also check for Class C warrants on the City of Hurst Municipal Court webpage.