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Compliments & Complaint Process

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How do I offer feedback on police activity or conduct?

Compliment Process

We love to hear from our citizens about the great things our officers are doing in our community.  To assist you with the commendation process, we have made our commendation form available online.  The Hurst Police Department utilizes Police to Citizen (P2C) to collect the compliments. 

Visit our commendation/compliment form and let us know how we are doing!

Online form


Complaint Process

We are interested in the welfare of all citizens and in taking immediate action when its employees have proven derelict in their duties, or are guilty of wrongdoing. If it becomes necessary for you to make a complaint, you can be assured that it will be given a fair and thorough investigation.

Complaints against employees are handled through the Department’s Internal Affairs system. The purpose of a Police Internal Affairs System is the diligent pursuit of the truth. We are committed to that objective, recognizing that our agency’s credibility depends upon the community’s knowledge that we can police ourselves.

1.  How do I file a complaint?
A person wishing to file a complaint should first contact a supervisor at the Hurst Police Department. The supervisor will give you a Hurst Police Department Personnel Complaint Form. Minor complaints of misconduct must be filed within thirty days of the occurrence.

NOTE: You are required to return the complaint form to the Hurst Police Department in person and sign the form in the presence of a Police Department Notary.

You will be notified by the Professional Standards Lieutenant as to the outcome of the investigation of your complaint. You may be required to supply additional information and submit to a polygraph examination.

2.  What happens when a complaint is substantiated?

When the investigation of a complaint reveals the charges are true and should be sustained against the police employee, the department may take the following actions, depending on the nature and severity of the violation:

  • Training
  • Structured Counseling
  • Oral Reprimand
  • Written Reprimand
  • Suspension
  • Termination 

3.  What happens when a complaint is not substaintiated?
If there is not sufficient evidence to support the allegation, the investigation is closed and no other action is taken.

4.  What happens if I make a false complaint?
Please be aware that making a false complaint against a police employee is a violation of the Texas Penal Code, section 37.08, a Class B misdemeanor.


You can contact the Police Department to submit a complaint or compliment at:


825 Thousand Oaks Dr. A

Hurst, Texas 76054