**UPDATE on 11/25/25 at 5 p.m. - We have received an update from our OnSolve CodeRED vendor. They have told us it appears that the impacted dataset that was compromised during the cybersecurity incident they recently experienced may contain contact information of OnSolve CodeRED users. This includes name, address, email address, phone numbers, and/or associated passwords used to create user profiles for alerts. They advise that if the same password is used by users for any other personal or business accounts, those passwords should be changed immediately.
This only impacts OnSolve CodeRED subscribers. If you have any concerns or questions, please contact their support at crsupport@crisis24.com.
Original message -
Due to a cybersecurity incident, we are experiencing an interruption of service impacting our CodeRED emergency notification system. The City uses this service to send mass or targeted emergency alerts, such as severe weather warnings, drinking water contamination, and other emergencies where residents need to be made aware quickly for life safety. Our vendor is working diligently to resolve this issue. We are unsure of the timeline for when this service will resume. We understand the importance of timely notifications. During this waiting period, residents are encouraged to monitor local media through TV, radio, mobile apps, and enable Wireless Emergency Alerts (WEA) on mobile devices to receive national and local alerts. The City will also use our e-newsletter to send emergency communications outside of weather alerts. Make sure you are signed up to receive this communication via email or text by visiting hursttx.gov/getconnected. We will share updates through our communication channels as we learn more information.
We also want to reassure our CodeRED subscribers that we have confirmed with our vendor that personal information was not compromised.