Frequently Asked Questions

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Expand/Contract Questions and Answers

  • What is PCI Compliance and why is it so important?

  • Security

  • What if this website is down, who should I notify?

  • I accidentally deleted my current email notification, what should I do?

  • Who do I contact with questions about a bill?

  • What if I already have auto-pay or a scheduled payment set up with my bank?

  • What is the difference between auto-pay and a scheduled payment?

  • What is a partial payment?

  • Can I change a scheduled payment?

  • Can I schedule payments?

  • What are scheduled payments?

  • I signed up for Auto Pay but do not see any information under “My scheduled payments.”

  • Can I cancel Auto-Pay?

  • What is Auto-Pay?

  • How do I change my account information?

  • Will I be able to print a copy of my bill?

  • Do I need to notify my bank or change bank accounts?

  • Why did I get a paperless registration email?

  • How long does it take for an electronic check/EFT (electronic funds transfer) transaction to process if I pay online?

  • How long does it take for a credit card transaction to process if I pay online?

  • Can I use more than one payment method per transaction?

  • How will I know that my payment has been accepted?

  • How should I enter my credit card information?

  • What are the costs for paying online?

  • When can I pay?

  • What information do I need to make a payment?

  • If I don’t have email can I still process an electronic payment?

  • Can I still send in a paper check?

  • What forms of payment can I use?

  • I received an email stating “Thank you for going paperless,” but I DID NOT sign up for paperless!

  • Why am I being charged a late fee?

  • How does the system work?

  • What Browsers are supported?

  • Do I need to register to pay a bill?

  • Why should I register to pay a bill?

  • How Do I Register?

  • Can more than one person pay bills online for the same account?

  • I forgot my Password, how do I find it?

  • How do I find my account number to login?

  • Will I receive a confirmation email that my bill has been paid?

  • When I try to pay my bill, it asks for credit card information and I want to pay by electronic check.

  • Do I have to enter an email address to make a payment?

  • What is Invoice Cloud?

  • What are some of the benefits of receiving my bill electronically?

  • What are the benefits of paying a bill online?

  • What is the relationship between my city, town or utility and Invoice Cloud?

  • My water service has been disconnected. Can I pay my bill online?